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Reviews - Nokia 9000

Well so far I had delayed in writing this review due to problems with the original handset. These problems were

  • Fax and Email would sometimes not be sent as the software said that there was already other things in the queue. But there was nothing, turning the phone off, removing the battery and re-installing the battery would mean that they were sent straight away.
  • After the phone is turned off by the car kit, every 5 to 10 times you turn the phone on it gives the message SELF TEST FAILED, you need to remove the battery to get it to turn on. This happens in and out of the car kit but only after the car kit turns it off.

    I contacted Nokia and asked for a replacement handset (as can easily be justified with a week old phone), I had to take the phone to a service centre who after checking the phone out replaced it with a newer phone (10/96 instead of 9/96) with 4.05 software instead of 4.04. Communicator software is still 3.8.4.

    The new handset STILL has the same problems in the car kit. There are at least 10 other errors that I will list here later. I am waiting for Nokia to tell me what to do next as I feel that the car kit is not at fault here but there's a software problem. After months of faxes they finally agreed to replace it with a 9000i and not a refurbished unit before they knew who I am. I have been totally jerked around by Nokia Australia on this matter from day one and I know that this is because that don't like the Nokia information on this page. This to me is totally unacceptable especially as I am a customer like anyone else. I have always recommended Nokia products up until this day but will no longer be doing this until I receive a written apology from Nokia regarding this matter.

    After all of this I ended up selling the Nokia 9000 at more then a $1300 Australia Loss. For the time being I am steering clear of all Nokia products.

  • Matthew McDonald

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